Refund policy
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. To initiate a return, please email us at sales@jdmuscleusa.com.
Eligibility for Returns
✅ Items must be unused and in the same condition as when received.
✅ Items must be in their original packaging.
Non-Returnable Items
❌ Gift cards
❌ Special-order or custom products
How to Initiate a Return
📧 Include the following details in your return request email:
Order Number
Item(s) to be returned
Reason for return
Important Notes:
Do NOT send your purchase back to the manufacturer.
Do NOT return any items without first setting up a return request with us.
Partial Refunds
Partial refunds may be granted under the following conditions:
⚠️ Items not in original condition, damaged, or missing parts not due to our error.
⚠️ Items returned more than 30 days after delivery.
Restocking Fees
Some manufacturers may charge a restocking fee, which includes but not limited to:
| Manufacturer | Restocking Fee |
|---|---|
| ESR | 30% |
| JDMuscle | 15% |
| PLM | 20% |
Cancellations
Before placing an order, please confirm availability.
Cancellations within 7 days may be subject to fees to cover third-party transaction costs.
Once the order has been processed (packaged or tracking generated), cancellations are not allowed. Eligible items may be returned instead.
Special-order items cannot be canceled.
Refund Process
🔄 Once your return is received and inspected, we will notify you of the refund status.
💳 Approved refunds will be credited back to your original payment method within 3-10 business days (depending on the payment provider).
Late or Missing Refunds
🔍 Check your bank statement — sometimes the refund may not appear as a new entry but as the disappearance of the pending charge. 📞 Contact your credit card or financing company — they may require additional time for processing.
If you’ve done all of the above and still haven’t received your refund, email us at sales@jdmuscleusa.com for assistance.
Sale Items
Only full-priced items are eligible for returns and refunds.
Exchanges
We replace items only if they are defective or damaged. To request an exchange for the same item, email us at sales@jdmuscleusa.com.
Gifts
🎁 If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the return value.
📩 If the gift giver had the item shipped to themselves, we will refund the gift giver.
Return Shipping
📦 Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect (in which case we will cover shipping both ways).
Initial shipping costs are non-refundable.
Return shipping costs will be deducted from the refund amount.
For items over $75, consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged items during return shipping.
Return Shipping Address: Please use the address provided in the RMA/return instructions, as it may differ from the initial shipping address.